Customer Success Manager
I lead the hybrid mail and print-based customer communication management services, working with customers to provide an efficient communication channel for their reactive or ongoing print campaigns.
I also provide front line support for our daily production.
I've worked for the Jersey Post Group for almost 20 years. I started as a supervisor of 50 staff within Logistics team where I was responsible for the daily print operation that saw over half a million dispatch notes produced a year. In 2006, I moved to Promail to manage the print room and later develop on the Unix environment (an early form of ‘command line applications’ and bash programming), which automated the end-to-end daily processing of customer communications management (CCM) print jobs. Over time, hybrid mail and print campaign management became my main role, as the services became popular with our financial services and utility businesses, and I took responsibility for print scheduling, pricing, document design, data processing and customer communication.
Life altering tech event
The release of the Raspberry Pi. This gave me the opportunity to further my skills in coding while making it interesting with the introduction of electronics and robotics all on a £35 board!
Most interesting watch of the year
"Bohemian Rhapsody" - this was the best movie I've watched for a long time.
Garry Evans's traits