Setting new standards in regulatory technology

Case Studies

A fully integrated secure Digital ID platform and document portal for Close Finance

As an extension to Close Finance's existing portal the platform aims to allow customers to take control of their loan application journey. Enhanced document analysis capabilities significantly reduce the risk of fraudulent documents being accepted in addition to providing a secure space to engage with customers.

Photograph of Close Finance

Financial transactions are often time sensitive and customers look for a solution that quickly meets their needs. Some customers no longer expect, or have time, to go to their local high street lender during working hours to meet with a financial professional. Instead, they need the same personalised experience but online and at a time that suits their schedule.

Therefore Close Finance, a Jersey based subsidiary of a UK FTSE 250 merchant banking group, partnered with Vaiie to create an additional delivery channel for their customers, aiming to deliver a seamless and secure end-to-end digital journey.

The results

Improved customer experience

Close collaboration enabled a tailored solution to be created. Vaiie was able to deliver a flexible solution which enhanced the customer experience, reduced manual processes, and complied with the necessary regulatory requirements.

Integrated with existing systems

The platform was integrated into the bank's existing customer portal without the need to invest in an entirely separate technology.

Compliance with regulatory standards

This bolt-on included an intuitive workflow to improve online customer experience and allowed the financial institution to meet its high compliance and regulatory standards alongside delivering improved customer satisfaction.

Related solution

The full story

I want to extend my deepest thanks to Vaiie for developing our secure customer portal. Your expertise and dedication have been instrumental in creating a seamless and reliable platform that has greatly enhanced our customer experience. Your attention to detail and commitment to security has been unwavering and the feedback from our customers has been extremely positive, we look forward to future enhancements and a strong working relationship.

Photograph of Kevin Allen Kevin Allen
Managing Director
Close Finance

Vaiie provided a suite of core technologies including data entry, identification, cloud storage for secure document transfers, customer messaging and document signing. Collaborating closely, the two companies built an effective functionality framework with workflows and user journeys to deliver a secure and robust solution.

Through integrating the technology into the bank's customised portal, the platform aims to allow customers to take control of the loan application journey. Enhanced document analysis capabilities significantly reduce the risk of fraudulent documents being accepted and allow customers to share their confidential documents securely, such as proof of address.

Combined with this, an inbuilt integration with Adobe Sign seeks to provide a fast, online, digital, and paperless end-to-end customer journey which allowed documents that require a customer signature to be signed electronically.

Finally, the identification solution endeavours to verify a customer’s identity in minutes with fast, secure, and easy to use ID authentication, facial recognition, and liveness checking using trusted real time remote identity verification technology.

View website